FREE 1 ON 1 DESIGN HELP
FREE US & CA SHIPPING
SECURE SHOPPING
SATISFACTION GUARANTEE
Shipping, Returns & Support
Here’s what you need to know about your Dan Customify order.
Your Order Journey
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Processing Time: Custom orders ship within 1-2 business days after your design approval.
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Shipping Costs:
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Canada & U.S.: Enjoy FREE shipping!
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Other Regions: Please contact service@dancustomify.com or use live chat for a shipping quote.
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Delivery Time: Expect your personalized gift to arrive within 7-14 business days from your order date. A tracking number will be provided.
Returns & Refunds
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Design Approval Guarantee: Not in love with the design preview? Request a full refund before production begins — no questions asked.
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Custom Products: Once produced, custom items are not returnable unless defective or misprinted.
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Defective/Misprinted Items: If your order arrives damaged, defective, or misprinted, we will replace it for free within 30 days of delivery. To request, email service@dancustomify.com with your order number, details, and photos. We will cover return shipping costs for approved defective items.
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Refunds: If you prefer a refund over a replacement for defective items, we will process it within 30 days to your original payment method.
Need Help?
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Our customer support team is ready to assist with your personalization and any questions.
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Contact Us: Email service@dancustomify.com or use our website's live chat in the bottom right corner.