Return and Refund  Policy

We understand that when you purchase a custom product from Dan Customify, you're not just buying an item—you're investing in a unique piece that reflects your personal style or commemorates a special moment. That's why we go to great lengths to ensure that your custom product is everything you imagined it to be. Here's our detailed return and refund policy to guide you through the process should you need to return a product.

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Custom Products and Returns

 

Given the bespoke nature of our offerings, we typically do not accept returns for custom products as they are made specifically to your specifications. Our design process is tailored to your preferences, making each item a one-of-a-kind creation that cannot be easily restocked or resold.

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Exceptions for Defective or Misprinted Items

 

While we strive for perfection, we acknowledge that mistakes can happen. If you receive a product that is defective or misprinted, we are committed to making it right. Here's what we promise:

 

• Reprint and Resend: If your custom product arrives damaged, defective, or misprinted, we will reprint and resend a new version at no additional cost to you.

• Timeframe: This reprint and resend service is valid within thirty days of the product's delivery date. Please act promptly to ensure we can address any issues within this period.

• Original Order Details: To facilitate the reprinting and resending process, please retain your original order details. These will be essential for us to locate your order and provide a replacement.

 

How to Request a Replacement

 

If you need to request a replacement due to a defect or misprint, please follow these steps:

• Contact Us: Reach out to our customer service team at service@dancustomify.com within thirty days of delivery.

• Provide Details: Include your order number, a description of the issue, and any relevant photos to help us understand the problem.

• Assessment: We will assess the situation and determine if a reprint is necessary. If approved, we will guide you through the process of sending the defective item back to us (if required) and creating a new custom product.

 

Refund Policy

 

If you do not wish to accept the reprint and resend service, we will process a refund within 30 days. The refund time limit will follow common practices in the industry. Please note that the refund will be issued to the original method of payment used for the purchase.

 

Quality Assurance

 

We take pride in our quality assurance process, which includes multiple checks to ensure your custom product meets our high standards before it ships. However, if an issue slips through, we are here to address it promptly and efficiently.

 

Final Notes

 

We appreciate your understanding of our return and refund policy and the unique nature of custom products. We are committed to your satisfaction and will do everything in our power to ensure you are happy with your purchase. If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at service@dancustomify.com. We are here to help and make your custom product experience with Dan Customify a positive one.