Return and Refund  Policy

Here is our detailed return and refund policy to guide you through our process.

 

100% Satisfaction Guarantee (Before Production)

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Because our items are 100% hand-designed, we want you to absolutely love the result before it even goes to print. You have full control during the design phase:

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• 24-Hour Preview Guarantee: We promise to provide your initial design proof within 24 hours. If we're late, your order is completely free.

• 100% Satisfaction Refund: If you are not happy with the preview even after our team makes revisions, just let us know. We will cancel the order and issue a full refund immediately prior to production.

 

Custom Products and Returns (After Production)

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Given the bespoke nature of our offerings, once a design is approved and enters the production phase, we typically do not accept standard returns. Your item is a one-of-a-kind creation tailored specifically to your specifications that cannot be restocked or resold.

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Exceptions for Defective or Misprinted Items

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While we strive for perfection and offer 1-on-1 help from our team, we acknowledge that mistakes can happen in transit or production. If you receive a product that is defective, damaged, or misprinted, we are committed to making it right.

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• Reprint and Resend: We will reprint and resend a new version at no additional cost to you.

• Timeframe: This service is valid within 30 days of the product's delivery date (which you can easily monitor via our free shipping and tracking system). Please act promptly.

• Original Order Details: Please retain your original order details, as they are essential for us to locate your order and provide a replacement.​

 

How to Request a Replacement

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If you need a replacement due to a defect or misprint, please follow these simple steps:

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1. Reach out to our customer service team at service@dancustomify.com within 30 days of delivery.

2. Include your order number, a brief description of the issue, and clear photos to help us understand the problem.

3. We will assess the situation and process your free replacement. In the case of defective or misprinted items, any required return shipping costs will be fully borne by Dan Customify.

 

Refund Policy for Defective Items

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If you receive a defective or misprinted item and do not wish to accept our reprint and resend service, we will process a full refund to your original method of payment within 30 days.

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Quality Assurance & Shipping

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We take pride in our quality assurance process, which includes multiple checks to ensure your custom product meets our high standards before it ships. Whether you choose our standard free shipping or upgrade to our available Rush Service, your order is made with love and carefully tracked every step of the way.

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We appreciate your understanding of the unique nature of custom products. We are committed to your satisfaction and will do everything in our power to ensure you are happy with your purchase. If you have any questions, please don't hesitate to contact us at service@dancustomify.com.